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PACRANK REVIEW DETAILS : Tokai Maruman Securities
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Tokai Maruman Securities Online has built a top tier online trading service for Japan, and is one of the earliest for the industry. It's positioning of the site launched in Feb. 1998, has made for a good service level for new and experienced Japanese online traders.
CUSTOMER SATISFACTION
 
There have been no initial systems problems since online trading began under deregulation on October 1st, 1999. This service has proved that Tokai Maruman Securities can offer a top-tier level of service in Japan with local expertise.
COMPARITIVE COST PER TRADE
 
Internet orders are 5,750 yen per limit order, and 5,750 yen per market order. Telephone orders are 8,050 yen per limit order, and 8,050 yen for a market order. These are fixed rates for orders up to 1,000,000 yen in value.
TRADER USABILITY
 
There is a strong sense of personal first time investor influence in the current version. Easy to follow explanations are well organized. The demo online is helpful in practicing new trading skills before going live in the market.
CUSTOMER SUPPORT SERVICES
 
There is the ability to register online quickly, without a long list of preliminary questions. FAQs cover many customer enquiries very thoroughly. Telephone support is offered in Japanese via toll-free support center.
PRODUCT RANGE
 
Overnight balances cover: Money Market Funds, Money Reserved Funds, TSE Listed Stocks, OTC Stocks, Medium Term Japanese Government Securities, Convertible Stocks.


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